The Yeatman

The hotel itself, with the location in Gaia overlooking the Douro River and Porto in the background, was just beautiful! What made our stay so wonderful though, was the staff at the hotel. From our first contact with the bellman (I failed to get his name), to our check-in with Gustavo Moreira at the front desk, as well as everyone else we came in contact with, it’s difficult to describe just how positive and engaging everyone was. A special note about Gustavo . . . I can’t say what all of the reasons for this were, but both my wife and I felt an instant connection with him from the get go, and we knew we had found a new Portuguese friend when checking in with him. Lovely, just lovely! So many at the hotel had such a positive energy about them ~ There was Ana, a waitress and hostess in the restaurant. Also Matilde (I think that was her name), a young waitress in the breakfast buffet. Since we were there leading into Palm Sunday, she was sharing about her Easter traditions in the small village where she grew up in eastern Portugal. Her eyes were so bright, you could see she had such joyful hope for her future. I also failed to get the name of the woman who escorted us to our room. She appeared to be a manager near the front desk, and hers was such a positive and welcoming energy that lifted our spirits. When we were checking out, there were two bellmen, the one wearing a jacket with long tails was discussing a sports trade with me that our hometown Dallas Mavericks had made, when trading Luka Doncic to the Lakers for AD. We had some laughs about that, and I found both of the bellmen to be exemplary souls in how to be the first contact at an upscale hotel. You know, my wife and I have contemplated whether we might one day leave our home in the USA, to try living abroad, to see what that would feel like.

Reception and staff experience was excellent. Room comfort and view was first class. Hotel amenities were excellent. One of the best hotel stays in my life.

This was one of the best hospitality experiences I've had. I worked as a sommelier for many years so I have been fortunate enough to experience quite a bit in this industry but the Yeatman checks all boxes. The views are amazing and the facilities are high quality. The staff was the most notable aspect. All members were extremely attentive, caring, and genuinely invested in your experience. Truly effortless experience.

This hotel is exceptional; the staff are professional and nice, and everything is clean and arranged properly. The rooms are huge and have amazing views. I was upgraded to a superior room, and the view from the terrace was breathtaking. I spent 70% of my time in Porto/Gaia just sitting on that amazing terrace. The room service was delicious and high quality, nothing cheap here. The Spa had great options. I loved the city, but the main reason I might come back is the hotel.

The view from the lobby and from our room was exceptional. The breakfast is very good (great scrambled eggs, sunny side up eggs, great bread and pastries) . The room was spacious and bright. The front line staff was ALWAYS friendly (housekeeping, restaurant, bellman, concierge). Concierge was very helpful.